Terms of Service
Last updated 12 September 2026
These terms form an agreement between you and Vela ("we", "us"). By installing or using the Vela extension you accept them. If you do not agree, do not use the service.
1. What Vela is
Vela is a Chrome extension that places an AI assistant in the browser side panel. It can read the page you are viewing, answer questions about it, narrate it as audio, and extract text from PDFs. It depends on third-party AI models, which we may change at any time as providers release, retire or reprice them.
2. Your account
You sign in with a Google account. You are responsible for activity under your account and for keeping access to it secure. One person, one account — accounts created in bulk to obtain free credits may be suspended, and we may reclaim credits obtained that way.
You must be at least 16 years old to use Vela.
3. Credits
Vela bills in credits. Each action — an answer, a narration, a PDF extraction — consumes credits according to the model you chose and the size of the content. The extension displays the cost of each model before you use it and the credits spent afterwards.
- Free credits are granted daily, do not accumulate, and may be changed or withdrawn at any time.
- Subscription credits are granted at the start of each billing period and expire at the end of it. They do not roll over.
- Purchased credit packs do not expire while your account is open.
Credits have no cash value, are not a stored-value instrument, and cannot be transferred or redeemed for money except where a refund is due under section 5.
4. Subscriptions and billing
Payments are handled by Creem, who act as the merchant of record. Creem's Buyer Terms apply to the transaction itself, and they collect any VAT or sales tax due.
Subscriptions renew automatically at the interval you chose until cancelled. Prices are shown before purchase and may change with at least 30 days' notice, taking effect at your next renewal.
You may cancel at any time from the billing portal linked in the extension's account panel, or by emailing us. Cancellation stops future charges; you keep access until the end of the period you have already paid for. We do not pro-rate partial periods except where section 5 or your local law requires it.
5. Refunds
Our refund terms are set out in the Refund Policy, which forms part of these terms.
6. Acceptable use
You agree not to:
- Use Vela to produce unlawful, harassing, deceptive or infringing material;
- Attempt to extract our prompts, credentials, or the underlying model weights;
- Resell, proxy, or otherwise provide Vela's output as a competing service;
- Circumvent credit limits, rate limits, or the payment system, including by automating account creation;
- Send content you have no right to send, or that you are contractually barred from disclosing to a third-party processor.
We may suspend or terminate accounts that breach this section, and may do so without notice where continued use would cause harm.
7. Your content
You keep all rights in the content you send to Vela and in the answers you receive. You grant us only the licence needed to operate the service: to transmit your content to the model providers listed in the Privacy Policy and return the result to you. We do not train models on your content.
You are responsible for having the right to send whatever you ask Vela to read. That matters most for pages behind a login and for confidential documents.
8. AI output
Answers are generated by machine learning models and can be wrong, incomplete, or misleading, including when they appear confident. Vela is not a substitute for professional advice — legal, medical, financial or otherwise. Check anything that matters against the source. You are responsible for how you use the output.
9. Availability
We aim to keep Vela running but do not promise uninterrupted service. The service depends on third-party model providers and may be degraded or unavailable because of them. We may change, suspend or discontinue features. If we discontinue the service entirely, we will give reasonable notice and refund unused purchased credits.
10. Liability
To the fullest extent the law allows, Vela is provided "as is" without warranties of any kind. We are not liable for indirect, incidental or consequential losses, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence. If you are a consumer, your statutory rights are unaffected.
11. Termination
You may stop using Vela and delete your account at any time. We may terminate your account for breach of these terms, or with 30 days' notice for any other reason — in which case we refund unused purchased credits. On termination your right to use the service ends and your data is handled as described in the Privacy Policy.
12. Changes to these terms
We may update these terms. Material changes will be notified in the extension at least 30 days before they take effect. Continuing to use Vela after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings there.